Terms and Conditions – Subsea Xplorer

Welcome to Subsea Xplorers (“Company”, “we”, “our”, “us”). These Terms and Conditions govern your use of our website located at www.subseaxplorer.com (“Website”) and any related services we provide.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

You agree to use this Website only for lawful purposes and in a way that does not:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Interfere with or disrupt the Website or its services
• Attempt to gain unauthorized access to our systems

We reserve the right to suspend or terminate access if misuse is detected.

Subsea Xplorers provides subsea exploration, inspection, and related marine information/services. While we aim to ensure accuracy:

• All content is provided for general informational purposes only
• We do not guarantee completeness, reliability, or accuracy
• Any reliance you place on information is strictly at your own risk

Professional advice (engineering, marine operations, safety) should always be sought where appropriate.

All content on this Website, including:

• Text, graphics, logos
• Images, videos, and data
• Software and design

is owned or licensed by Subsea Xplorers and is protected by copyright and intellectual property laws.

You may:

✅ View and use content for personal or internal business use

You may NOT:

❌ Reproduce, distribute, or commercially exploit content without written permission

If you submit content (e.g., feedback, comments, media):

• You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute it
• You confirm that you have the right to submit such content
• We reserve the right to remove content that is inappropriate or unlawful

Our Website may contain links to third-party websites. We:

• Do not control those sites
• Are not responsible for their content or privacy practices

Use of third-party websites is at your own risk.

To the fullest extent permitted by law, Subsea Xplorers shall not be liable for:

• Any indirect or consequential loss or damage
• Loss of data, profits, or business
• Issues arising from the use or inability to use the Website

This includes damages resulting from:

• Errors or omissions in content
• Website downtime or technical issues

Where content relates to diving, subsea operations, or marine environments:

• Activities described may be hazardous
• Users must follow professional safety procedures and regulations
• We accept no responsibility for misuse of technical information

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and use personal data.

1. Introduction

These Terms and Conditions govern all course bookings, payments, cancellations, and participation with Subsea Xplorer Ltd (“we”, “us”, “our”). By booking a course via our website or directly with us, you agree to be bound by these Terms.

2. Booking and Payment

2.1 All course bookings must be made via the Subsea Xplorer website or approved booking channels.

2.2 A booking is only confirmed once full payment (or agreed deposit where applicable) has been received.

2.3 Prices are quoted in GBP (£) and include VAT where applicable unless stated otherwise.

2.4 We reserve the right to refuse or cancel any booking at our discretion, in which case a full refund will be issued.

3. Cooling-Off Period (Consumer Contracts Regulations 2013)

3.1 In accordance with UK consumer law, you have a 14-day statutory cooling-off period from the date of booking to cancel your course and receive a full refund.

3.2 However, by booking a course scheduled to begin within this 14-day period, you acknowledge and agree that:

The service may begin within the cooling-off period, and

Your right to cancel may be reduced or lost once the course has started.

4. Cancellations by the Customer

4.1 All cancellation requests must be submitted in writing via email to training@subseaxplorer.com.

4.2 Refund eligibility is as follows:

More than 14 days before the course start date:

Full refund issued (minus any non-refundable administrative or transaction fees, if applicable).

14 days or less before the course start date:

No refund will be provided.

4.3 Where a cancellation is made within 14 days of the course start date, we will endeavour (but are not obliged) to offer an alternative course date, subject to availability and operational constraints.

4.4 Any rescheduled booking is non-refundable.

5. Transfers and Substitutions

5.1 You may request to transfer your booking to another available course date, subject to:

Availability

Approval at our discretion

5.2 Requests to transfer must be made no later than 14 days prior to the course start date.

5.3 You may nominate a substitute attendee if you are unable to attend, provided:

We receive reasonable notice

The substitute meets all course requirements

6. Cancellations by Subsea Xplorer

6.1 We reserve the right to cancel or reschedule courses due to:

Weather conditions

Instructor availability

Insufficient participant numbers

Safety concerns or operational reasons

6.2 In such cases, you will be offered:

A transfer to an alternative date, or

A full refund

6.3 We are not liable for any additional costs incurred (e.g. travel or accommodation).

7. Participant Responsibilities

7.1 Participants must ensure they meet all published course prerequisites, including:

Medical fitness

Required certifications or experience

7.2 We reserve the right to refuse participation or remove any individual who:

Poses a safety risk

Fails to follow instructions

Provides false or misleading information

7.3 No refund will be given in such circumstances.

8. Liability

8.1 Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence

Fraud or fraudulent misrepresentation

Any other liability that cannot be excluded under UK law

8.2 Subject to the above, Subsea Xplorer shall not be liable for:

Indirect or consequential loss

Loss of income, business, or opportunity

We reserve the right to update these Terms at any time. Updates will be:

• Posted on this page
• Effective immediately upon publication

Continued use of the Website constitutes acceptance of changes.

These Terms are governed by and construed in accordance with the laws of:

England and Wales

Any disputes shall be subject to the exclusive jurisdiction of the courts in that region.